1. 适用对象

本政策适用于每一位到达租期结束（或选择提前结束租期）的客户，无论其最终选择归还租赁物，还是依照《家具租赁协议》第13节"租期结束后的买断选项"购买该租赁物。

2. 如何开始退租——或选择买断

1. As your Rental Term approaches its end (or once you’ve decided to end it early), log into your account  to see your Buyout Price for each item, which will never exceed your Deposit Amount on file.
2. Choose either “Keep & Purchase” or “Schedule Return” for each item, no later than your Rental Term ends (see Section 13 of the Rental Agreement). If you don’t make a choice within this window, the item will be treated as a return and scheduled for pickup.
3. 如选择购买： 我们会将您的押金抵扣买断价格，如买断价格低于押金则退还差额，并在所有权转移完成后通过邮件确认。已购买的物品无需安排取件。we’ll apply your deposit toward the Buyout Price, refund any difference if the price is lower than your deposit, and confirm by email once title has transferred to you. No pickup is scheduled for purchased items.
4. 如选择归还： 请告知我们您希望的取件日期。租期结束时的退租至少需要[X]个工作日的提前通知，提前退租则需要[Y]个工作日的提前通知。我们将在收到请求后[X]个工作日内确认取件时间窗口（通常为[3-4小时]）。tell us your preferred pickup date. We require at least 5 business days’notice for end-of-term returns, and 10 business days’ notice for an early return. We will confirm a pickup window (typically a 3-4 hour window) within 3 business days of your request.

3. 取件前的准备工作

在预约取件前，请：

• 取出抽屉、坐垫及储物家具中的所有个人物品。
• 擦拭表面，清理软装家具上可见的污渍碎屑。
• 保持物品处于交付时的组装状态，除非我们的团队另有说明——拆卸工作由我们的人员负责。
• •确保物品的取件通道畅通（停车、电梯预约、楼栋门禁码等），与交付时的要求相同。

如错过预约的取件时间（现场无人、无法进入），可能产生改期费[$X]，并且租期（及相应计费）将延长至下一个可安排的取件时间为止。 rescheduling fee of [$50] and an extension of your Rental Term (and continued billing) until the next available pickup.

4. 检验与状态评估

4.1 租赁物取件后，我们的团队将在[5]个工作日内对每件物品进行检验，拍照记录其状态，并与交付时记录的状态进行比对。客户选择依"租期结束后买断选项"购买的物品不会被取件或检验——该等物品按当前状态"现状"出售，下述第4.2–5节不适用于此类物品。 5 business days, documents its condition with photographs, and compares it against the condition recorded at delivery. Items you choose to purchase under the End-of-Term Purchase Option are not picked up or inspected — they are sold “as-is” in their current condition, and Sections 4.2–5 below do not apply to them.

4.2 正常磨损——不会被收费——包括：因日照造成的轻微褪色、与正常使用相符的轻微擦痕、轻微的坐垫压缩，以及不影响功能的轻微划痕。损坏——可能被收费——包括：常规清洁无法去除的污渍、结构性损坏（框架、桌腿、机械部件损坏）、烧痕、撕裂、超出轻微脱毛范围的宠物损坏、霉变/异味污染，以及部件或配件缺失。 — which is not charged — includes things like minor fading from sunlight, small scuffs consistent with ordinary use, light cushion compression, and minor scratches not affecting function. Damage — which may be charged — includes things like stains that do not come out with standard cleaning, structural damage (broken frames, legs, mechanisms), burns, tears, pet damage beyond minor shedding, mold/odor contamination, and missing parts or pieces.

4.3 如您购买了可选的损坏保障计划，受保障的意外损坏费用将在该计划的单次索赔限额内予以豁免，具体以其除外条款为准（见《家具租赁协议》第8.2节）。

4.4 对于我们打算收取损坏费用的物品，我们会在最终确定您的退款之前，向您发送附带照片的明细《状态报告》。 Condition Report with photos for any item where we intend to assess a damage charge, before finalizing your refund.

5. 损坏费用标准

如发现超出正常磨损范围的损坏，我们将收取维修费用或该物品折旧后重置价值中较低者，具体大致按以下结构执行（完整的逐件费用标准见[链接]或您的账户）：

损坏类型	典型费用区间
轻微污渍（可专业清洁去除）	$0
严重污渍/异味（无法清洁去除）	$50
结构性损坏（框架、桌腿、机械部件）	维修费用，最高不超过折旧后重置价值
配件/部件缺失	更换该部件的费用；若无法更换则为全额折旧后价值
物品未归还	全额折旧后重置价值

折旧后重置价值的计算方式为：物品原零售价值减去[每月/每年X%]的使用折损，下限为原价值的[$X 或 X%]。

6. 退款

6.1 安全押金（归还物品）。 如您归还某件物品，我们将在完成第4节所述检验后的[10–14]个工作日内，将该物品对应的押金份额（扣除任何损坏费用及未结清费用后）退还至您原付款方式。 If you return an item, we will refund its share of the deposit, less any damage charges and outstanding fees, to your original payment method within 10–15 business days of completing the inspection in Section 4.

6.2 租金按比例退还。 如您在计费周期中段结束租期，确认取件日期之后多收的预付租金部分，将在扣除结算时已披露的提前终止费（如有）后，按比例退还。 If you end a Rental Term mid-billing-cycle, any rent paid in advance for days after your confirmed pickup date will be refunded on a prorated basis, less any early-termination fee disclosed at checkout.

6.3 押金抵扣购买款。 如您选择依"租期结束后买断选项"购买某件物品，我们会将该物品对应的押金份额用于抵扣买断价格，而非予以退还。如在档押金高于买断价格，我们将在您行使购买选择后的[10–14]个工作日内退还差额。您为完成购买所需支付的金额永远不会超过在档的押金。 If you choose to purchase an item under the End-of-Term Purchase Option, we apply that item’s share of the deposit toward the Buyout Price instead of refunding it. If the Buyout Price is less than the deposit on file, we refund the difference within [10–14] business days of your election to purchase. You will never owe more than the deposit already on file to complete a purchase.

6.4 我们将通过邮件及账户面板提供明细单据，列明您的押金、已收取的费用或抵扣的购买款，以及最终净退款金额。

7. 提前终止费

如您的订单包含提前终止费（已在订单中披露），该费用将在依第6节计算最终退款之前先行扣除。详见《家具租赁协议》第12节。

8. 部分归还（多件商品订单）

如您的订单包含多件物品，且您只想归还其中部分物品，您可以通过账户申请部分归还。您剩余的租金将自部分取件之日起，按所保留的物品重新调整。

9. 对收费提出异议

如您对损坏费用、其他费用或退款金额有异议，流程如下：

Step 1 — Written Dispute (within 14 days). Reply to your Condition Report email or submit a dispute through your account within 14 days of receiving it, including any photos or evidence supporting your position (e.g., delivery-day photos showing pre-existing condition).

Step 2 — Specialist Review (within 5 business days). A member of our resolution team who was not involved in the original inspection will review your dispute and respond in writing with a decision and explanation within 5 business days.

第三步——升级处理。 如您对第二步的决定不满意，可向[团队高级成员/指定升级联系人]在[邮箱]提出最终复核请求。我们将力争在[X]个工作日内回复。 If you’re not satisfied with the Step 2 decision, you may request a final review by a senior member of our team  at [email protected]. We aim to respond within 5 business days.

第四步——正式解决。 如争议在第三步后仍未解决，将依照《家具租赁协议》第17节的争议解决及仲裁条款处理，或在适用情况下提交小额索赔法庭。 If the dispute remains unresolved after Step 3, it will be handled under the dispute-resolution and arbitration provisions in Section 17 of the Furniture Rental Agreement, or in small-claims court where applicable.

在第一至三步善意处理争议期间，我们将冻结争议涉及的部分费用，不会将其移交催收，也不会对其作出负面记录。

10. 联系我们

有关退租、取件或退款的问题，请联系我们：

• Email: [email protected]