1. Cancelling Before Delivery

You may cancel your order at any time before delivery through your account dashboard, by emailing [email protected] with your order number.

When you cancel	Fee
More than 48 hours before your scheduled delivery window	No fee — full refund
Within 48 hours of your scheduled delivery window	100% of first rental payment to cover logistics already committed
After delivery has begun (driver en route/on site)	Treated as a return after delivery — see Return & Termination Policy

2. How to Cancel

1. Go to “My Orders” in your account and select “Cancel Order,” or contact [email protected]
2. We will confirm your cancellation by email in 24 hours and let you know whether a fee applies.
3. Any refund due will be issued under Section 4 below.

3. Changing Your Order Before Delivery

Need to swap an item, change the delivery address, or adjust your Rental Plan before delivery? You can make changes free of charge up to 24 hours before your scheduled delivery window through your account or by contacting us. Changes requested closer to delivery may require rescheduling and are subject to the rescheduling terms in Section 5.

4. Refunds for Cancelled Orders

• If your cancellation qualifies for a full refund under Section 1, we will refund any deposit or prepaid amount to your original payment method within 15-20 business days.
• If a cancellation fee applies, we will refund the remaining balance (total prepayment minus the fee) within the same timeframe, with an itemized receipt sent by email.

5. Rescheduling Your Delivery

Rescheduling (changing your delivery date without cancelling) is different from cancelling and is free of charge up to 2 times per order. To reschedule, use your account dashboard or contact us at least 24 hours before your scheduled window where possible.

6. Missed or Failed Delivery

If our delivery team arrives at the scheduled window and cannot complete delivery because no one is available, access cannot be arranged, or the space cannot accommodate the Property:

• We will attempt to contact you and may offer same-day redelivery if our schedule allows, subject to a redelivery fee of $50.
• After 2 failed delivery attempts due to circumstances within Customer’s control, we may cancel the order and apply a cancellation fee of $100 before refunding the remaining balance.

7. Cancellations by Us

We may cancel or decline to fulfill an order — for example, if the selected Property becomes unavailable, if a payment or identity-verification check cannot be completed, or if we reasonably suspect fraud. In any such case, we will notify you and refund any amount you’ve already paid in full within 15-20 business days, with no fee charged to you.

8. Contact Us

Questions about cancelling or rescheduling an order? Contact us at:

• Email: [email protected]